wholesale faqs

First, you must fill out the form at the end of this page. We will review your information and then either approve or deny your request within 1 business day.

We ask that you place an opening order of at least $300 for our 9oz candles. This will provide enough product to make an attractive display. For reorders, the minimum order is $200 but we ask that you always order in case packs (12 per case).

Yes, but this is available only for those with approved wholesale accounts. This request must be done offline via email (letstalk@mylovespeaks.com).

Yes — bulk sizes are generally only available to approved wholesale accounts. You will see details on our product wholesale account.

If you are a consumer and would like to purchase bulk product, it is then considered a special order request that you make via email (letstalk@mylovespeaks.com).

Wholesale orders will typically take anywhere between 10-14 business days. During peak periods, this may require more time. However, we will provide an estimated time frame to ship your order prior to you approving your order.

Please know that once we ship an order, the shipping to your location will take as long as 7 additional days. Please also be mindful that due to COVID-19 and delays with USPS, shipping is taking longer than usual.

Typically, smaller orders will see shipping costs of 20% of the product cost depending on the items you purchase and location of your business. As an incentive, for orders over $400, we offer a 10% shipping cap. Businesses located in Central Florida will be dropped off at the business location and will not have a shipping or drop-off cost.

We make every item to order, so cancellations are very hard on us. Cancellations made over 24 hours after submission will be charged a 20% restocking fee. However, we do understand that life happens, so please reach out to us so we can have a better understanding of your circumstances and we will work with you to make a challenging situation better for all of us.

We accept wholesale orders via our website. Order confirmations are sent for all orders and you have 48 hours to review and make changes.

Love Scents carefully inspects all items before they are shipped. Please be advised that used candles cannot be returned or refunded. However, we will replace or refund products that are damaged during shipment if a proof of damage photo is submitted within 7 days of delivery.

You may also exchange your product for another candle of the same size and price within 7 days of purchase. The buyer is responsible for shipping cost on all return items.

In the event the package is damaged during shipping you may return your unused candle(s) for a full refund of your purchase price, minus shipping and handling within 14 days of delivery. Please email us for further details.